Our custom-built chatbot for the Hawaii Tourism Authority (HTA) demonstrates how intelligent chatbots can revolutionize destination marketing and visitor services. Below are the key use cases and features:

  • 24/7 availability for basic inquiries
  • Reduced staff workload
  • Automated data collection
  • Multi-language support

  • Instant answers to common travel questions
  • Personalized island-specific recommendations
  • Real-time updates on weather, events, and attractions
  • Custom itinerary suggestions based on visitor preferences

  • Current travel requirements and protocols
  • Emergency information and alerts
  • Cultural sensitivity guidelines
  • Conservation and environmental responsibility tips

  • Real-time updates during emergencies
  • Evacuation information
  • Resource coordination
  • Recovery support services

  • Local business directory and recommendations
  • Partnership opportunity information
  • Tourism industry data and statistics
  • Grant and program application assistance

This chatbot serves as a powerful example of how AI can enhance tourism management while balancing visitor experience, community needs, and operational efficiency. It demonstrates the potential for digital solutions to support sustainable tourism growth while keeping entity information intact and streamlined.

Implementation Proccess

List of example questions to ask the chatbot:

What is the main purpose of the Hawaiʻi Tourism Authority (HTA)?

What is the “Qurator” certification and who can apply for it?

What is the Ma’ema’e Toolkit and how does it help businesses?

What types of research reports and statistics does HTA provide?

What are the latest news updates or announcements from HTA?

How does HTA work to protect and promote Hawaiian culture?

What is the Community Enrichment Program (CEP) and what does it offer?

What partnership opportunities does HTA’s Global Marketing Team provide?

How does HTA work to preserve Hawaii’s natural resources?

What is the Digital Asset Library and how can one access it?